“Clients are human beings too. Of course you are well aware of that basic fact of business life but it is something on which I occasionally need to catch myself when, as this week, I am working my way through a clutch of client acquisition and retention type articles. While dealing with such subjects, it is easy enough to fall into the trap of thinking of clients as faceless commodities although, were any adviser to do so, they would in all likelihood eventually find themselves short of business.”

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Talking points provides in-depth analysis and guidance on the latest news and industry developments where it directly affects the business environment for advisers. This section can raise new ideas - or help to reinforce existing plans - for promotional and update campaigns. Find out more>>

Highlights:

• Absolute return investing: This series aims to introduce absolute return investing, looking at manager views, frequently asked questions and how to measure performance. Read more>>
• FCA platform paper: The final policy statement may have sounded the death knell for rebates but investors should gain a better understanding about what they are paying. Read more>>

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From the experts brings you the views and opinions of the industry's leaders, fund managers and product development experts on subjects such as the outlook for different asset classes and markets, plus insights into the background and future development of products or distribution channels.

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Fund Watch: Find out the views of F&C multi-manager duo Gary Potter (left) and Rob Burdett on the ups and downs of the fund world over the last quarter. Read more>>