Ensuring the fair treatment of vulnerable customers

The FCA recently issued Guidance Consultation GC 20/3 setting out requirements firms must follow to protect vulnerable customers and ensure they are treated fairly. The FCA have identified that over 24m UK adults display one or more of the characteristics of being vulnerable. Our short summary provides an overview of the key takeaways and includes:

  • What makes someone vulnerable
  • Understanding customers' needs
  • Skills and capability required by firms

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